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• Think of a problem person you had to deal with on your last job. Tell me what happened and how you handled it.
• Describe a situation where you thought it justifiable to alter standard procedure or break your organization’s policy. What did you do?
• Tell me something you’ve done in your job that’s creative.
• Tell me about a time you made a quick decision you’re proud of.
• Tell me about an important goal you set and how effective you were in accomplishing it.
• You’ve heard the expression “roll with the punches.” Describe a time you had to do that, especially when working with a difficult person.
• When you had to do a job that was very uninteresting, how did you handle it?
• What experience have you had with a miscommunication with an employee or volunteer? How did you solve it?
• Tell me about a time when an upper-level decision or policy change held up your work. How did you handle it?
• Describe a situation in your last job when you could structure your own work. What did you do?
• Describe a time when you communicated unpleasant feelings to a supervisor. What happened? Have you ever had to make a sticky decision when there were no policy guidelines to cover it? What did you do?
• What’s been your experience in dealing with poor performance of subordinates? Give me an example.
• In your current position, what kinds of decisions do you make without consulting your boss?
• Give me an example of when you came up with a clever way of motivating people?
• What were major obstacles you’ve had to overcome on your job and how did you handle them?
• What kinds of things on your job make you angry? How did you react to those situations?
• Describe a time you made a mistake that illustrated one of your needs for improvement.

For a free 30-minute consultation on how to conduct a behavioral interview, please contact AHA at 908-698-0900 or andrea@andreaharveyassociates.com